Vested Capital
Vested Capital

Episode · 2 years ago

Claire Giovino: From Zero To Six Figures, Behind The Scenes Of The First Year Of InboxDone.com

ABOUT THIS EPISODE

[ Download MP3 | Transcript | iTunes | Soundcloud | Raw RSS ] Today’s podcast is a little bit different. My guest is Claire Giovino, who is my partner and co-founder in our startup company InboxDone.com. Claire is also the voice behind the intro to this podcast, so you might recognize her immediately :-). Claire and […] The post https://yaro.blog/28315/claire-giovino/ (Claire Giovino: From Zero To Six Figures, Behind The Scenes Of The First Year Of InboxDone.com) appeared first on https://yaro.blog (Yaro.Blog).

And the fact that you trusted me totake on this role is very empowering for me and if I knew that I could do itbecause of the trust that you installed in me, and so what I found is the moretrust you put in them, the more they come for us, the more you trust peopleto come through. Then you Tually do welcome to Yar's podcast, where you'lldiscover the stories behind world class performers, business builders andenlightened leaders to a star a today we're doing a specialpodcast episode. I have on the couch with me a very social lady, my cofounder in e locks, Doncourt, hello, Claire Hello. Thank you for joining me.So this is a little different. We're doing this podcast in the same place onmy couch, which is kind of cool Claire, is visiting me from Portland and I'mliving in Vancouver and we've been having a few meetings lately just to get to know each other as cofounders, because we actually met virtually as very common. I think for alot of well co founders and certainly on line entrepreneurs, free, lances andso forth, and I think that's probably where we should start. We want to talkabout a few different things on this episode of a bit about growing, a starup together as co founders, what we're learning about when we work with ourclients, Claire and I have very different roles in this company. So ifyou're currently growing a start up, you're just it of doing this service asArborage business model that I talk about in some of my training, if you'rejust in Jestin email management and how we do that for people all those topicswill be discussed today and you should stay tuned and listen in. But first,let's begin with how Claire and I got in touch so I'll. Let you explain yourside of the fence Claire Sure. It's not a super long story. I've been followingyour blog for a long time, along with a few others. It was one of my favoritesyou're in genuinely, and then I saw a work with yarling andit was one of the most unique application process. I've ever beenthrough with different steps to go through, and I like that. You didn't ask for resume,but it was more about skills and experiences that you had and have thosecombined into this very unique position, which was a client hare manager sotaking care of your clients and customers all virtually. And then I made it through all the steps and yeah.That's how I got in its actually a good place to start, because what we do with in bucks done in someways is actually handled the hiring of people rather than our clients havingto do that, and you could almost say that our hiring practice is kind ofagain with the hiring practices for my business that you went through, whichactually we have to get full credit to Laura my project manager. I won't go into super detail, but whenI brought Laura on it was because I sucked at hiring- and I was failing-and finally anyone good. I had so many different fast stories with outsourcing overseas and then I hired Lord to help you higher and we together getsome research on hiring people and came up with this process, the special pagewhich attracted people like Claire and also filled it away. You know the wrongpeople as well, so it's a important part of the process for running on THYcompany. I think it's an important part of certainly half our business todaywithin box done is how we hire people matters a lot, but that's not go aheadof ourselves. So Claire came on board as one of my client care managers, andI think you probably worked a good couple of years. Almost in that rolebefore we actually combined forces. As Co founders, I saw a guess thequalities of a leader in Claire, and I...

...always love looking for potentialpartnerships and for a long time I wanted to offer this email service topeople. I just never really, you know, pulled the trigger to launch thiscompany with Claire, showing up and having this skill step. Having donethat job for me for two years, she really knew what it takes to look aftersomeone's in box and build systems and processes. I think that in particularwith you player, it kind of Boggle my mind how much you enjoy doing thatbecause, frankly, I don't like it like documentation coming out with systems.So, as that always been the case, I've done it always, but I've kind ofrealized recently putting the time in up front how much that pays off longterm. So I think I do it a lot more intentionally now than I ever didbefore, but I like getting in like the nitty girty details and make it justthe simplest system so that it serves you for a long time going for yeah,which you're really seeing in action within books doned. So just because youguys don't know what he bucks them is. I've talked about it so many times,you're ready, but you never know. We essentially decide to combine forcesand, first of all see whether there was need for something that I've had clarebeing a good example of person doing my email. You know all the usual things weget the news, letters that software up DI notifications, the requests for kindof a more information. How do I download this? Where do I find that andthat wasn't that was kind of work that it was taking me away from the work Iwanted to do, which was great product or creating marketing materials,looking for partnerships and so on. So it was important for my business is tohave that person and it was very surprising how talking to otherentrepreneurs, possibly you listening in right now. Do not have emailmanagement handled by another human being, it's still the entrepreneur, thefounder or the expert, the freelance of the person whose job it is to be acreated person or the leader is still doing the day to day email and that'susually, what's keeping them trapped, possibly even after hours doing, emailat night or early in the morning. So we wanted to test this idea of offeringemail management services just like I've had for my company for otherpeople. So I came to Clare with the idea of do. We want to provide thisservice for other people, and I can't remember your reaction. Maybe you cantell you behind the scenes what your reaction was. My reaction was this very exciting. Yes,I'm definitely interested, but I'm in no way passionate about in boxes. So doI want to do all of my time to this niche, but what I've found is that I ampassionate about building a business and building and nurturing a team.That's what I love. Ah, I guess to be there when you first heard me say youwant to do this company. I basically said to you you're, going to do all theword yeah and you're going to manage, not just my in box you're going toactually manage our first cast clients in boxes as well as a way to test. Soin some ways I was just saying: here's more work, the way to see if this company wouldwork, but of course you we paying the picture of the future, which wasgrowing a company that we have to do a lean test. First so, and certainly we weren't going to hireany other people until we could test ourselves. That's what what Le Means-and we put out some initial feelers to my subscriberbase. If there's anyone looking for the service- and we had a couple of peoplesign up our first ever client was cathy shout out to Cathy, who have to say wasthe perfect example of a person who needed our service. I sent this email out and I kind of hadit over to you because you had to deal with any person who said yes, I'minterested in this. So maybe you want to explain what happened next sure. So,even though I've been running your in box, she is a completely different...

...niche completely different client face,but the same systems that we used in our inbox could be applied to hers aswell. So it's across the board. I've seen it work over and over again thesesame systems and so was first just hearing out her goals in her. You knowher dream case scenario. How much time would she liked to still spend in herin box versus how much free time would you want and then first it was justorganizing and getting that number down and taking care of the whole backlog ofemails that had been building up over time and she's incredibly successful. Herblog is bribing and new people coming every day. So it's a good problem andthen step to as I started, watching how she responded to people and copied herwriting style, and so I started actually interacting with her clientsonce she proved the drafts that I was writing and sending out and then fromthere. It just kind of you know: There's always new things coming up, soyou learn along the way. But that's when we took on our first hirer Alex,and so I was able to teach him again. We seen systems for him to learn andthen apply so he pretty quickly took over so that I could Rodin. Do It one question before: MayWe talk about Alton and training people, you keep using the word system and Ithink we're getting a hit at the sort of thing with what you're talking aboutwith Cafy, but you want to go over one or two of the most importantsystems, and this is, I guess, for everyone listening who is still doingtheir own email. You don't have to necessary even higher ust. These aresystems you could attempt to apply yourself. So what really makes thebiggest difference at the start? When you, you know, you enter a newin boxlike with Cathy Shit. A lot of people either have no foldersin tags or a billion folders into acts that they. You know, it's don't work atall, because they're just it feels really good to make a folder and you othink you'll use it, and, but I actually people use around like tenfolders consistently and actively. We, after that initial organization is done.We look at the text, Enos that come are coming in and a lot of them are werereaching out. You know to get someone on a podcast or were reaching out tobuild a connection with someone, someone that you know for networking orfillit purposes or with a customer were trying to makea sale, and all of these things require several different follow ups, becausepeople are very busy and so a lot of time you don't hear back right away,and so what we did was for these types of situations that require three fourfive, multiple follow ups create an email for each of those follow ups andattempt Ly, and so we can send the first follow up. Of course, it'spersonalized. It's never like a cold response and then set a timer, and so afew days back this first of all, what comes back into our impacts reminds usthat it's time for follow up to, and we send follow up to the second in nowthat we've already written and created, and so it's just tweaking itpersonalizing it and sending that out, and so that's one of the most effectivesystems just for staying on top of everything. So that way, no one fallsthrough the cracks. Ever. Your sometime, you know it takes. You would know thenumber better than me like if you're trying to make a sale several points ofexposure before someone's ready to buy. Sometimes people- it's nothing personal,you think. Sometimes, if you don't get a response, that it is personal, butthey just are very busy and they need those several follow. UPS in order toget back to you, if it's a relationship you're trying to build yeah, that'sbeen one of the most attentive system right, so it's folders and a way toproactively follow up whether it's a lead to try and get a sale or even arelationship just to keep the communication going. Those are the kindof step on tap to basic systems to get up a one labeling each step of yourprocess. So you always know you're on...

...you know what step the follow up, theback o. How do you? I was even curious with this, because I used email orresponder, but that's not really what you guys do, because it's way more oneannual and tailors, but there are some tools to use for this. Can you maybejust break down a couple of the systems we've used over the the years now thatwe've been doing this for an or software like, I know, obviously, gmail is my main email system and we add it yes, where yeah, which does Iactually do like. I really know exactly what he s where it does besides givesyou can response to Septarite a lot more than that. Is there anything elsewe've used since then? I Know I e slack. Obviously is a r communicationyeah it honestly. I know AI is going to take over the world, but it hasn'tcaught up yet to real human interaction and humanswriting out the emails on a case by case basis. It just hasn't yet a coupleof our clients use saint box is another softer program which tries to likeautomatically filter the emails, but it actually ends up becoming morecumbersome like we are able to create even more streamline systems and anysoftware that I've seen so far. So I just know, I don't have a lot ofsoftware recommendations because I haven't found anything yet thatreplaces what a real human can do. Yeah. Iremember trying that I think it's a plug in that attempts to put everything into the right place foryou. Basically, I get you down ten box zero and I tried it and then I was likewhere's my email and then I went looking for everything to see. Is it inthe right place and sure some of it was, but it's funny like I've alwayspreferred the intelligence and the tailoring andthe emotional ability that you know. Ai Certainly isn't guys emotional contextyet, and I may never, who knows that you get from a human, which is whyfor me it was like human must be in this role and actually that's anotherpoint worth mentioning. You know the reason why I chose to hire someone todo my email is. I felt personally, I was not doing a good job in this space. I was not following up the way Clairetalked about. That was one of the things I knew I had to do and I feltreally quite like I was missing opportunities leaving laying on thetable, as the phrase goes not to mention just like that feeling. I'm sure a lot ofentrepreneurs have this. I should be building more systems and every time Ido something I know this should be put into a document in templated and thensomeone hired to do it hiring an email person wasn't just to take over myemail. It was also to build the systems to then make the email more efficientgoing forward, because I wanted to, for example, if that email person left thenext person coming up boar, would have all the systems in place from theprevious email person so e. It makes my business better as well, so it's a kindof like a wean win and makes me feel less stress than not. You know, leavingthings on the table as everyone that s is a uncropt. So let's go forward. We had our couple test clients and thatworked well and obviously we learned a lot about what it's like to what youdid. I was kind of just asking you how's it going and obviously copycatwas great feed back and she continues to give us great feedback. So wedecided that our test was successful enough to get serious and that's whenwe did things like built for website for the business that was done together and with help from carrythe blog mechanico hello, carry give you shout up, she helped build ourwebsite and then it was essentially I mean inmany ways I don't know about you, but this is not my first partnership, butI've had a partnership with like ID and shall like hello, Gideon many manyyears ago and another partnership with Walter has also years ago,...

...but with the partnership with Claire, Iguess from my side. I had the benefit of those previous experiences, so Ipaint Claire Saying, listen. We should do the test first, make itreally simple. You know we're going to do a fit fifty partnership, but we'llworry about the documentation and the legal contracts. Once we know thisactually successful, we don't want to go, spend thousands of dollars onthings. We don't need if the business doesn't work. So let's find that testout first, but then we did so. We found out that worked, but obviously wehadn't, you know we tapped into a resource. I already had my audience. Wedidn't know whether that was it. You know, I S. are there more people outthere who want to do this? I think that's what we probably realized. Wedefine our roles some more, although I mean it was pretty clear for thebeginning that you were going to be the person who does the first thing boxes,but also trains, the people that we bring into our team as we grow, becausethere's only so many in boxes cleric and manage, and that wasn't, as shesaid before, she didn't want to spend the rest of her life managing otherpeople's in boxes, and then we had to do which, for me, was more interesting.Learning about selling this service has been a different experience becausewe're not selling an information product, we're selling a service. Iwould say it's expensive, but it's not it. You know we're not talking a fiftyar month subscription. This is most of our clients is spending around athousand dollars a month, because it's a there essentially hiring a teammember WHO's really joining part of the company, we're just the companyproviding that service. So let's go forward, then, from that point you hadto learn how to hire and how to train a which was, I think, based on myrecollection when you probably started to enjoy it more because you got Temi.Why did you enjoy more? This is where I think we are solving topain points and they're. Equally strong pin points like you said you, you werestruggling with hiring and so the we talked to our clients, where they'veattempted this before and attempted to get a virtual assistant and attemptedto teach them their in box, and they rarely have good stories to tell aboutthe experience people disappear or it's too expensive or it's you know toocheap and then the quality of work. Is it good enough, and so this was anothersystem that I was really excited to tackle, and you know how do your uniqueskill sets combined with your past experiences and your emotionalintelligence and your the way that you ask questions,because sometimes our clients know they need help, but they don't know how to train us or what types ofquestions to ask. So it's really being able to ask the questions needed to getthe information that we need, and so I created an application that would drawout of as much of this information as possible and then built a couple stepsto giving you know: potential, hires and tast. I complete you know to showoff the skill sets that they had yeah and then for there. It's justmatching the clients that we were getting with the people that I washiring and you can tell it's a relief to our clients that someone is justprovided for them and it's their person. They really like having like theirpersonal in box manager as a go to and I've just seen. You know it's a very intimate thing toinvite someone into your in box, and so there has to be so much trust theresharing. You know the insides of every email that you've ever received andsent with this someone who was a stranger and yeah, it's a very unique relationship,that's built, and so to get to that point you have to hire a quality people.That's why we pay our managers more than like a you know. Overseas VirtualAssistant Company would- and I think it pays offbecause the quality of workthat they do is very high m yeah. I...

...think I remember my own experience theidea of someone else doing my email. While the freedom aspect was appealing,there was major doubts about. Is this going to hurt my business a he going torun away with my secret, so they're going to you know, grab my passwordsand do all kinds of things like that. Will they cost me sales? Those are questions. I had it's funnyhow quick that, once you some steps in and they start doing, every email andthat feeling is so better than any kind of fear you have of those thingshappening. Plus you know, I don't want to rest on the side of course, becausethat is a legitimate concern and that's also why I think, knowing there's acompany whose purpose is finding the kind of people to do this. It's stillmy people, it's still clear, she's training, everyone she's, you knowstill got her hand over the whole business. So it is very much us as acompany and I think, that's important, because the trust actor is important to ourclient, so yeah and I think that's a worthwhilelesson for anyone who's building a personal brand because it does transfer.You know. I I've only just started this company with Claire in the last likeyear and a half now, as you record this, yet I've been blogging and podcast ingso much longer than that and I've been selling training products about how tomake money blogging, yet the same trust that was built through belonging inPodcast, now transfers to this new business and allows us to get clientsbut yeah. Let's talk about a little bit more since we've, obviously scaled andwe've got many more clients and we've gone through hiring several more people,you're now more managing a team than you are in boxes correctly clear. Soit's changed a lot. Tell us a little bit about what I mean you I don't! This is the thing II haven't been doing this work. I don't I run a different business. You knowClaire Man is as well. She doesn't any more that Claire's team manage is my inbox now, when Alex is my ambox manager, so maybe t touch on a little bit ofsome of the things you come across as you grown the team and you Brown, theclient bass like what's come to mind as may be unexpected or things thatclients have wanted, that we didn't see coming or that you know that's beenimportant. It's just interesting that the more you trust people to comethrough. They usually do, and so everyone we've hired his stepped up andtake on honestly, sometimes they'll just stay in the box, and it's justemails and other times other clients have given them more test to take onand branched outside of the inbox a little bit into payments, or you know,invoicing or other platforms that are attached to their business. It'sbecause that trust has been built good, so we're obviously answering the emat.Yes, you just said in voice sing. So what do you mean by that? So for one ofour clients, we gets all these invoices in from clients, other clients,customers from you, know the different services. He uses and then one of ourin box managers will log the invoice make sure it gets to be a talent, afilet in the correct place and so take care of that whole invoicing system. Soit's one more thing that our r you, no our kind, doesn't have to worry about,and so that requires software outside of tin box for him that he had to learnand he mastered it and just paying much payments yea to mean like money like orsome people either that or paying affiliates like. If they're doing youknow have affiliate program, so I yeh near one of them. I am affiliates that sell my products,my digital products. I want e boks in my courses, which you pay out once amonth, not there any more, but in Buck Tun. Myclient manager Alex will actually send...

...them money to the affiliates using ourPhilipin on system- and you know that's the past that I handed over a long timeago to my client, haire team, and it it's an obvious thing. You should handover to someone right, but you might feel uncomfortable about having someonepay money to other people, and that does require, I think, building up sometrust emails, a very place. This start or once you do realize that you cantrust your person. Suddenly, you might think, oh I can get all the paymentscan to be held up by someone else. All the invoices and bookkeeping trackingcan be sent off to the bookkeeper ound. To do that. For me any more at anotherexample: really isn't it because, like all my paying contractors as well as I guess,top level trust issue, if you want to get that far, but it's something that you can get out of the loop, that'swhat I think I love about being client. I kind of feel weird thing being client,I'm being a CO founded here, but it's it is so nice to see theseprocesses inyour company and realize I don't have to be involved anymore yea. So I guesswhat else do we put on a spot here? I know we got so many examples of ourclients, but what are we doing that people may not be thinking of becauseeveryone just thinks you mean you just you're, just replying being, while isactually a that's, not it right. So it's scheduling is a huge one. So of gettingour clients to the point where all they have to do is show up and the at theday and time on their calendar, but we'll do all the back and forth if itwhen it gets into their personal life, to just scheduling in general, it hasbeen a Loreeng, your in box. Is that hub? That's how I look at it. So we aremanagers take over that hub and then that just branches out into so manydifferent areas- and I know we want to touchdown- you know, what's thedifference between what we do, having an inbox manager and a virtualassistant, I think a virtual assistant can be spread at the general is reallyyeah. General is exactly the kind of do everything which means their time andtheir skill set is way more broad and shallow, where we've decided to build acompany around going deep around this core function. Email which really, likeyou said, is a hub for most people's lives, certainly is for my life, so I'mstill checking my email, the time don know. I don't do it, but yeah with working with now so many people. It'sobviously like. I is from our point of view. We've had a start up that has, Iwon't say, we've grown rapidly, but we proad a steady pace but a nature of ourbusiness. It's not something where we really could grow rapidly. I feel I wasfunny when I come up in Buxton, because I say we only can take on two clients amonth and it sounds like one of those typical marketing claims. We're justtrying to you know, say this lad scarce limited spots available. Like you hear,on Weben ars, even though you know it's really not the case, but in this case for yeah, yes, Clarahas very much told me. We can't take any more people in that, because wewant to really carefully train and tailor people and they're going to talkabout that a little bit. Why? What is tailoring and trainingwhether what what's La? Why is it so hard? Why can't we take out underclidamant? It's first yeah, it's a bote service, so it's not for everyone. It'sit's so many little details and were stepping into the mix of an often verychaotic situation where the emails and the systems have gotten out of control,and so just for all the details that we need to learn about you personally, theclient and your business just takes its very. It takes a lot oftime and on just being very attentive and gering on the ball and at againasking all the specific questions needed to get the full picture, and wejust don't want. I don't want our attention stretch then also the hiringprocess is slow because I want to make...

...sure we're hiring, really qualitypeople, because it's such a unique roll, and so I don't want to hire because wehave to fill a position quickly. So we can take on a new client. I want tohire because it's a really good fit and so yeah we've hired four people in ayear so or now our team of six, I think, that's great growth and I also don't want to overload any ofour managers, because I want them to be able to fully show up every day in then box and give their best and not be stretched between son and boxes and somany carians. In my case, I want to get out of the inbox, which also meant I didn't want to be in a situation where I was emailing,my inbox manager, so thankfully, maybe not at the beginning,but more recently slap has become available. It's great software, it'sit's an instant chat tool and that's how I communicate with mywhole team and obviously my email manager. You know for people sort of listeningin. I know we have clients who come to you and say like one of our early plants was like.I want to never see my email again and then, whenever other clans was likewell, no, I want to be involved in certain things in my email, because Ijust have to be right. There's certain functions that honey. I could do. Maybeit's five percent of my email and they may also like. I know one of our clientsactually is happy to have a separate email in box that you know you may beforward the five percent emails, the only they have to deal with one of our clients once some reasonevery day. So maybe just can give us an no review of how you communicate withour clients and how involved they are with the in books, sure yeah, it'susually through slack, but we can use any mode of communication. That's easy,as is for the client, because that's the point, and then it's just yet. Howmuch do you want to be involved? And so it's looking at the types of emailsthat you know this is an email I I always want to answer always get thisto me, and you know these are the types of emails where I'd like to know whenthey come in, but I don't need to action them. You know just give me ahead sup and then these are the types of emails. I don't care about. Younever want to see again. You know you handle these completely. It's justpassing out. You know how much do you want to sink and be involved insome people. You, like you, said we give them a daily overview of hearseverything that came in because that looked like. I was curious because Idon't I don't get that because I don't even press that. But what does thatlook like we'll? Send them out either like an email digest like just a roundup of everything that happened that day or we can do it weekly to or just aslack post and then with a little bit of a do listlike so and so needs you to call them back. We scheduled this just FA, and so it'susually once we act as your filter. That's like the best thing that we doso you save your mental energy going through and filtering everythingyourself. We can do all of that, so that you're only left with what youactually have to action and then usually you're to do what sends upbeing pretty small, and then you know, just with a cumfy is in there too. Iremember recently. I went back to Tim's book a four Hour Work Week and I listento the Audio version for the first time and it is his more recent extendedversion and there's a section there on email, outsource, ing in fact in or theemphasize of the mead. If you do want it before I work week for getting emailoff the plate, because that was one of the last things he got himself. Youknow broken free from usually is the last thing for a lot of people. What Ifound just thing, what Tim wrote about was he wanted a voice mat as a way togive a summary. Like just call me, you know once a day and voice mail me whatis absolutely vital for what you know the information that camein email. What do I need to know about? What do I need to action? Give me avoice now and of course, nowadays, you've got what APP do we have anyoneusing anything like that, though, is it all slack mostly and manly sack withsomewhat sacans some testing actual ies?...

Just because it's easy, so that's thewhole point is not to add another card to your system, but just make it ashe's easy and accessible for you as possible. Can imagine like fifty emailsturning into five Tis. Exactly is amazing, yeah andthat's another thing I was going to say too about in addition to the email,some of our clients have foreign, and so you know it's still a form ofmessaging. We actually handled someone's a clients face book message messages because theysaid you know it's become like my new inbox, and so it's wherever messagesare consistently coming through and you need to lead through and filter. So wehave one client who has you know their in box and then they have a form, andso every Forum Ping that they yet also comes into the inbox. But then ourmanager will go through all of them and just take the forum, notifications or emails. I havea question and just put those questions in slack each day and say this was anemail where this came from the forum. Super simple end up being like four orfive things. Ah, that's great. I remember a long time ago I studied polium an Australian friend of mine andhe was teaching a out sourcing method that was kind of like for our week, buteven on steroids, rich chefron recommended Paul, and he was talkingabout very much. We just said taking. Youknow, I get a lot of questions in forms or I get a lot of questions, an email,in fact I know from just speaking to a lot of my entrepreneur. Friends, one ofthe things that keeps them trapped to their email is a question coming insomeone was pouring their heart out in an email about their problem, or youknow the desire to start a business or write a book or you know solve there.Whatever issue is and that going to happen in a form or even you know,could be in a facebo post, and you want to reply to those it becomes. I mean two things: It's atrack because you might end up replying and spending. You know at forty fiveminutes on one reply from one email cofre. You know it's not your job tooffer free coaching if you're growing a business or provide customer servicepersonally at that level. So I think this ability to create a filter as wellas someone who will reply for you and do you know? Okay, O not, can replyexactly the same way you will but they're collectively, building aknowledge base. That in many ways, is better than what you have. I know I erthinking this myself and I hand it over mine box to people. I player, I'm nolonger dealing with my email, so they know more about the questions cominginto man box than I do so, they're, better able to kind of build on thatknowledge base and and grow it and use it in future. Questions to answer withmore in depth answers build better templates. So there's a lot ofadvantages to not. You know breaking for you that idea that you have to doeverything and then just getting comfortable with I'm just going to geta few slack messengers or what's that messages or text messages, and that'sall I have to do and worry about interacting going forward. So that's akind of freedom where they should be appealing to everyone and just said sothat sometimes we just people are so happy just to get any personal isresponse. like so t we everyone knows that everyone is busy, and so you sendan email. The someone and you're feels like you're, sending it out into thevoid, and so even just knowing that you know I stay, someone writes you andemail and we let them know. Y'are gets a lot of emails, but you willdefinitely read this and really appreciates it, which you do goes a really long way. People arereally grateful and it's the you know. The way your emails are answered is areprepresented on of who you are, and so you do care about all of yourreaders and but we only all get twenty four hours in a day e yeah. I thinkpeople just want to be heard, and this...

...is a great way to just acknowledgetheir effort from contact you so yeah yeah. It's a nice stepping stole forbreaking away from from being the the only person applying to every emailyou get, so I think we probably should start moving towards the end of thepodcast there. So thank you for listening this far, ifthere in are certainly just riffin on a company that we were both growingtogether. So it's you know an interesting subject for us and I hopeyou're enjoying the behind the scenes. You know I like it because I don'tactually know a lot of what Clare is doing a daily basis with our team andhearing about everything. But you know, even if you just grow on your own startout, hopefully or you're, getting some convics about how we kind of worktogether as a team and a Leme test grown at you know, done some hiringlearned about the pain points of our client base. Maybe you're, thinkingabout this and going these are my pain points as well. Obviously we love totalk to. If that is the case- and you know we do discovery calls, I guess wehaven't touched on this claire as we you know, got the start.The beginning, her role became very clear, as kind of like the operationsmanager, growing, the team hiring and I kind of went into them or front endmarketing and sales role. Where I'm doing the initial you know, exposuregetting people to know exist and then doing the first step of contact, whichis a discovery call which essentially means you get to talk to me. It's not afreak co concession, but it is a chance to explain to me what your email lookslike and what you'd like it to look like, or how, in you break free fromyour email and how you could possibly step in and do that for you. So youknow I can give you an over you of the service. You can tell me what kind ofmessage is you get what you know what you'd like to deal with yourself andideally, the ninety nine percent of you most we'd like to hand of to us andthen, if that works well, you will then be moved on to clear and she'll workwith you to really actually look at your in box as the final step beforeyou've become a client with us and we basically just start the trainingperiod, and that is all about taking over your email. So you don't have todo it. The training period- maybe we really touched on a lot of it, but youknow the basic idea is clear and, more importantly, the person will be acharge and rein book is going to learn about everything to do with yourbusiness and your email over that training period usually takes thirty tosixty eight yep and then, by that point, you'll be well truly out of the in boxand will be in there. You know we'll still be in touch with you, but, as youcan hear, it doesn't have much more than a bit of contact either once aweek in my pace, I only do my Ami once a month, so that might be a shock tohear that I go in and reply to messages regarding my business once a month. Icertainly look at email because I'm addicted still it just seeing whatcomes in, but that's not it's very passive. It's just on my phone. I don'tactually go in and reply to anything I usually will just lent some lenthdispatch process. Whatever Alex liding box ton manager puts in my folder andeven that nowadays is not that much because ninety nine percent of myemails going to have by Alexon and my team so yeah so yeah. If you want to dodiscovery, call in box Dono would be the place to go to and a book that inwith me and we'd love to hear from you. If you have any questions, though,maybe you just want to quick, he send a quick question. You're welcome to leavereply to this podcast so claire. What are we doing next with in Boxton? Iguess we're pretty much just trying to get as many people knowing about ourservice, and I guess it is the early days. You know,we've found something that we can really help. People with. We don't want to go too far outside ofour core competence. I think it's fair to say, and just we're very happy, I guess, with theclients we've got most of them, we've become locked her, Oh yeah, it'sexciting, because a lot of the clients did start bycoming from your networkand now we're getting clients who are...

...just coming finding us through Googlesearches. So it's you really. If you decide to take on one of our in boxmanagers eyre becoming a part of your team and either joining your existingteen or you will instantly have a team just by having an inbox managerstuffing in okay. So it's in box oncome guys if you would like to work with us,but to help, regardless of that eve enjoyed a little bit of the behind thescenes and it's great to have claire on the couch with me here in Vancouver. Aswe recorded this special edition of the entrepreneurs, Jurney podcast, youcould call it a bit of a start up story, slash just US talking about why why ourcompany does what it does and three have clear and I to get in the samephysical space, and I also read: Go podcast in the same physical spacenowadays, everything is, you know on Skye, so appreciate you traveling uphere from Portland to do this and yeah well, leave it at that. So thanks for tthing for today that he is guy thanks for listening to yours, podcastfor more episodes, visit, Yaro, do log and subscribe on Iten or good t.

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